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A Brief Look at Attitudes-Based Learning (ABL)
The greatest discovery of my generation (about 1900) is that human beings can alter their lives by altering their attitudes of mind. William James 'Sow a thought, reap an action. Sow an action, reap a habit. Sow a habit, reap a character. Sow a...
Leadership Coaching – “Easier Said Than Done”
Recently at a Pharmaceutical meeting in Europe, one of the presenters shared the results of a recent study that demonstrated that Managers who were trained in Eight Step Coaching Skills were out selling DM’s who were not trained in the program....
Recruiters Prefer Someone They Know
If a recruiter has a position open, guess who their first move is when they want to fill it. If you guessed posting a job on a job site, you're wrong (at least most of the time). Recruiters are like any other human being and they want to get their...
The World's Best Ditch Digger! An Inspiration for Leadership Training
I would like to depart from my traditional articles to describe a great leader who was also a great friend. This departure is partly selfish, but I welcome an opportunity to describe a person from whom I learned many management and leadership...
Why Do You Have a Job? Five False Beliefs that Lead People into Jobs they Hate
If you find yourself stuck in a job that you don't enjoy or in a
company that isn't fun to work for, the first step to making a
change is asking yourself, "How did I get here?" Your being here
at this time in your life is not a random event. You...
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Courtesy In The Workplace--"Can You Say, Thank You?"
”Thank You” is such a beautiful phrase. When you say, thank you, it makes a world of difference. Recent research suggests that discourtesy in the workplace is rapidly becoming an increasing dilemma for businesses and organizations. Workplace incivility is growing, including an increase in bad manners, rudeness, coarseness, vulgarity, and a lack of respect.
In 1999, researchers Pearson, Andersson, and Porath at The University of North Carolina Business School determined that incivility in the workplace can impact company profits due to lost productivity and employee turnover. Their studies indicated the significance of this impact as follows: people who experience rude behavior on the job quit their jobs (12%), lose work time (52%), and deliberately decrease their work effort (22%). However the most disturbing result was that over 78% of those surveyed said that this kind of behavior has worsened in the past decade.
Why Say, “Thank You?”
- It demonstrates that you value courtesy and good manners. Saying thank you for something you have received, no matter how small is a great way to communicate. It shows understanding and encourages a positive reception and acceptance.
- It promotes good health and a successful lifestyle. Extending common courtesy to others demonstrates maturity and a healthy self-esteem.
- It is fundamental to strong interpersonal relationships and in building rapport. It really doesn’t take much to be cordial to others by saying please and thank you as you carry out business and job responsibilities.
How to Form a Thank You Habit
- Learn and practice proper work etiquette. Get back to
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basics and focus on how you can make your workplace a more pleasant environment for all—bosses, workers, and customers. Acknowledge in some way each person you meet even if it is only with eye contact, a nod or smile.
- Concentrate on creating pleasant and agreeable experiences for everyone who interacts with you. Be gracious and considerate. Watch for uncivil behavior. Every day you are presented with situations that allow you to show common courtesy and consideration to others. Be proactive and take advantage of every opportunity to be cordial.
- Minimize any “It’s-All-About-Me” tendencies. Instead “Do unto Others as You Would Have Them Do Unto You” by displaying empathy and finding opportunities to increase your connection. Remember how it feels when someone insults you or is rude to you. Think about what you can do to improve civility in your work unit, team or department. Then, just do it!
- Be sincere and genuine. Your efforts must be honest and heartfelt. Being courteous comes not from your head but from your heart. If your actions do not match your words, then your efforts will be in vain.
Never underestimate the power of a Thank You! Take time to acknowledge and extend courtesy to someone today!
About the Author
Althea DeBrule, entrepreneur & seasoned human resources executive, has helped people achieve their career goals for more than 30 years. She is recognized for her bottom line and practical application of career transition & development strategies in a way that compels action. To discover how Althea can help you take your career to a new level, visit http://www.extreme-career-makeover.com/
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